Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account information: Name, email address, password
• Pet information: Pet name, breed, age, photos, vaccination status, behaviour notes, care instructions
• Payment information: Processed securely through our payment provider
• Communications: Support requests and feedback

We also collect information automatically:

• Device information and browser type
• Usage data and analytics
• IP address and general location

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send billing information
• Send reminders for vaccinations, grooming, and birthdays
• Generate shareable pet passports and QR codes
• Respond to your support requests
• Send service updates and promotional communications (with your consent)
• Detect and prevent fraud or abuse

3. Information Sharing

We share your information only in these circumstances:

• With your consent: When you create a share link, recipients can view the information you choose to include
• Service providers: Third parties who help us operate the Service (hosting, payment processing, analytics)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition

We do not sell your personal information to third parties.

4. Third-Party Service Providers

We use the following third-party service providers to operate BOOP:

• Stripe (United States) - Payment processing. We share your name, email address, and payment information with Stripe to process subscription payments. Stripe Privacy Policy
• Anthropic (United States) - AI document analysis. When you upload vaccination records, we may use Anthropic's Claude AI to extract information from these documents. Only the document content is shared, not your personal details. Anthropic Privacy Policy

Both Stripe and Anthropic are headquartered in the United States. Your data may be transferred to and processed in the United States in accordance with their respective privacy policies and applicable data protection laws.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time. Some information may be retained as required by law or for legitimate business purposes.

7. Shared Links & QR Codes

When you create a share link, the information you select becomes accessible to anyone with that link until it expires. You control what information is shared and can revoke access at any time. Share links expire automatically after the period you choose (24 hours, 7 days, or 30 days).

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, visit your Account settings or contact us.

9. Cookies & Tracking

We use essential cookies to operate the Service and analytics cookies to understand how you use BOOP. You can manage cookie preferences in your browser settings.

10. Children's Privacy

BOOP is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us.

11. International Users

Your information may be transferred to and processed in countries outside your residence, including:

• Australia - Where BOOP is operated
• United States - Where our service providers (Stripe, Anthropic) are located

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland to countries without an adequacy decision, we rely on Standard Contractual Clauses approved by the European Commission to ensure appropriate safeguards for your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we are committed to:

• Prompt notification: We will notify affected users within 72 hours of becoming aware of the breach
• Regulatory notification: We will notify the relevant data protection authority as required by applicable law
• Transparency: Our notification will describe the nature of the breach, types of data affected, and steps we are taking to address it
• Guidance: We will provide recommendations for steps you can take to protect yourself

If you believe your account has been compromised, please contact us immediately at team@boopcollective.com.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: